eyeQ is our new chat monitoring and thresholding technology designed for "at a glance' decision making. At a quick glance of either the Supervisor Chat Panel or the My Chats Panel, the operator or supervisor can instantly gauge the performance and responses of the chat system. We've devised a color scheme system which displays certain colors for newly arriving chats, active chats, chat transfers and ended chats. There are three levels of color monitoring for new chats and active chats. If you glance at the console and see a grid full of red, you would instantly know that your chats haven't been answered in 20 seconds. Additionally, if the operator doesn't respond back to a visitor with the allotted threshold times, you will be flagged with different colors as well.

Customization... CSS Style. You can completely alter the look and feel of the visitor chat window. Simply modify the images and place you company logos and apply your website's look and feel. It's as easy as dropping in new images and altering the CSS files with your own selection of colors and fonts. You an even change the background images to show photos of the operators that accept the chats. Additionally, the visitor chat window uses that latest AJAX technology.

Our On-the-Fly language translation (SmartChat) enables operators the ability to chat in his or her native language with visitors that are chatting in a completely different language. Once the visitor language is identified, the operator chats in their own native language and the text sent back to the visitor will be automatically converted to the visitors native language. For example, if the visitor is chatting in Spanish, but the operator only speaks English, the operator simply chooses "Spanish" and everything that is typed in English gets automatically translated to Spanish for the visitor. Supported conversions include: Spanish, French, Italian, Portuguese, German, Russian, Chinese, Arabic and Japanese.

SightMax includes many more features than we have listed here, a few more include: Operator canned responses, which can be used as greetings, KB articles and commonly used phrases. We also include spell checking, Page Push to push the visitor browser to other pages or files, drop down departments and queues that allows visitors to pick which department they need to chat with. Plus, a full host of management reports, on click historical chat transcript retrieval, archived chat history searching and much more.

SightMax provides three types of Pro-Active invites. Operators can create custom invite text messages in real-time, as they see visitors that they want to "engage" (i.e., "Hi Bob, I see you are on the site, click to hear about our specials"). We also offer image-under invites that bypass popup blockers as well as a "forced" chat option, which automatically forces a visitor into chat by opening the chat dialog.

Not only is SightMax the most powerful live chat solution available, we also offer the fastest website real-time monitoring engine. The moment a new visitor hits your site, you can see exactly how long they've been on the site, what pages they've viewed for the current session, as well as which page they are currently viewing. We even allow you to fully co-browse the session as if you were there. Our Co-Browse is a great way for operators to "peek" into a visitor's shopping cart or session.

Supervisors and other Operators (with the same permissions) can join other chats. SightMax allows multiple operators to chat with a single visitor. If a supervisor sees that another operator or visitor is having difficulty or needing management assistance, they are a "right click" away. Additionally, trainees can be monitored and coached through chats by experienced operators via the "coaching" mode. Coaches are directly linked to the chat and can give help behind the scenes as needed during the session.