New! Zendesk™ Ready
▪ Create Tickets from Live Chat sessions, lookup existing tickets all at the press of a button.
▪ Fully integrated with the Zendesk Support ticketing system, you can capture all chats requests and offline responses and forward them to your Zendesk help desk account, keeping all the chat history and support tickets in one place
▪ Operators can also create tickets for any visitor even if they are not in a chat.
▪ Operators can specify their Zendesk login information in the Operator Console and Administrators can specify the Zendesk authentication information in the SightMax Admin Console

New! Bad Word filter (Block Visitor, Block Operator, Block Database)
▪ Customizable regular expression engine
▪ Can block foul language
▪ Can block credit card numbers from being displayed in the chat window, or Operator Console, or saved in the database
▪ Can block SSN numbers, Medicare IDs and email addresses from being displayed in the chat window, or Operator Console, or saved in the database

New! Operator Avatars - Manageable from the SightMax Admin Console, the Admin can upload photos into the Admin Console
▪ The Operator’s pictures will appear in the chat window when they accept a new chat request
▪ The Operator pictures will also change after a chat transfer to a different Operator

New! Completely New and Redesigned Admin Console
▪ the SightMax Admins will be able to generate javascripts with or without JSON and jQuery
▪ Create Operator Group Abilities
▪ The SightMax Admin has the ability to generate the javascripts for both chat windows (dynamic chat button with a pop up chat window and inline chat window

New! New Visitor Details Tab - The Visitor Details tab contains the Visitor Profile and will automatically display the Visitor’s Name, Email and the Phone#; this information is automatically filled in, if the Customer had a previous chat, or if they entered their information in the PreChatSurvey.

New! Enhanced Chat Transcripts
▪ Time stamps available in the emailed chat transcripts
▪ The Prechat Survey information is included in all emailed chat transcripts

New! SightMax ECS Custom Cloud Configuration
▪ SightMax ECS supports multiple WebServices deployed across multiple webservers
▪ please contact our Sales department via email at sales@sightmax.com for more information

New! .NET 4.0 Framework- SightMax ECS now uses .NET 4.0 for both Server side and Operator.

--------------------------------------------------------
Previous Revision History in SightMax 7.5: R2 SP1

New! Zendesk Integration - SightMax Live Chat Version 7.5R2 featuring Zendesk integration. Create Tickets from Live Chat sessions, lookup existing tickets all at the press of a button.

SightMax is fully integrated with the Zendesk Support ticketing system and can capture all the chats requests and offline responses and can forward them to your Zendesk help desk account while keeping all the chat history and support tickets in one place. Operators can also create tickets for any visitors, even if they are not in a chat.

Also, Operators can specify their Zendesk login information in the Operator Console, plus the SightMax Administrators can specify the Zendesk authentication information in the SightMax Admin Console.

New! Business Rules Triggers and Actions - We've added a couple of new triggers and actions in the Business Rules area, such as: Queue changes status, Offline Response and Create Zendesk Ticket.

New! Queue Notifications - This feature is available in the SightMax Admin Console for the SightMax Administrator. If enabled, the SightMax Server will send an email to the Queue email address notifying the SightMax Administrator of the Queue changing status

New! SightMax Admin Console Site Options -The SightMax Administrator can modify the Site settings and add the Zendesk Settings (URL, Login and Password), plus new options in the Queue settings to enable the Queue State Email Notifications.

--------------------------------------------------------
Previous Revision History in SightMax 7.5:

Fixed and Improved - Server Side OverSight (Dashboard) Report Generation and Database Caching - Reporting is now about 2000% (at least) faster, allowing you to generate months of reporting data in just seconds!  We created the Dashboard as an interactive reporting system that displays and manages a massive amount of historical data. With all the data management it took us awhile to get it ironed out and but we got it fixed and its fast now!

New! Peek Messaging -This cool feature allows Operators to get a head start on their answers while in chat by letting them view each and every character that the visitor types in real-time...before it's actually sent! Operators can prepare responses as visitors' type, which saves valuable time.

New! Campaign Conversion Tracking -  Wow, our developers went all out on this one.  It took awhile, but it's really great.  You can now create Campaign tracking and watch specific campaign URL’s, such as campaigns set up in Google Adwords, or Bing.  Or you can create Chat campaigns, whereby for example, when a chat starts and the visitor ends up in a shopping cart page as a result of the chat, SightMax would count that as a conversion.  Our conversion tracking module allows you to create campaigns based on cost per click, duration of the campaign, or you can turn the campaign on or off. Campaign tracking would not be complete without our vast OverSight Dashboard reporting engine. With this, we've given you ways to see your results at a glance or to get really interactive and massage the results to your liking and drill down to the specific visitor and chat.  Finally, we've included new Business rules for campaigns and conversion allowing you to create additional triggers when campaigns are fired.

Improved! - Invites and Text Invites - We have reworked the javascript for the invite engine. Invites now slide down from the middle of the screen and scroll with the visitor.  There's also an invite which "dims" the screen with the invite in the foreground.

New! Operator Avatars - We've added the ability to dynamically add an operator avatar (picture) when an operator answers a new chat.  Simply drop your images into the SightMaxAgentInterface Images/Operator directory and the chat engine handles the rest.  Avatars even change when a chat is transferred.  This feature has been requested by many, so we are glad to accommodate!

New and improved Business Rules - New Business triggers have been added to 7.5, they are:

Campaign Triggered - Triggers when the defined campaign condition is true.

Campaign Conversion - Triggers when defined campaign is converted.

Queue Changes Status - When the queue status changes, you can select an action to take.  For example, if the queue status changes to offline, the system can be setup to email the queue administrator that the queue is offline.

New! Queue Column added to Visitor Dashboard - Several requests have been made to allow visitor data in the OverSight Dashboard to be sorted by queue, we listened and have added the Queue column to the interactive visitor grid.

--------------------------------------------------------
Previous Revision History in SightMax 7.1:

New! OverSight Interactive Reporting Engine Speed Enhancements -- Reports are 1000% faster and resources greatly reduced with the enhancements made to the “dashboard” reporting engine. With creative programming and your needs in mind reporting is lightning fast; bringing you faster results.

New! Visitor Activity Report Enhancement - We added a session “start time” to the Visitor Activity Report dashboard data grid for enhanced grouping/sorting capabilities. Track visitors and run reports beginning with your visitors’ first website footprints and throughout their visit, including chat time, if applicable.

New! Enhanced Historical Chat History - With the power of our creative data mining development processes the historical chat history data feature has been a greatly enhanced with fantastic new searching capabilities. You can now search by chat name, email address, terms contained in the body of chat sessions, chat tags or on any combination of the search fields, for example: You wish to search for chat name, "Eric", with an email address of sales@sightmax.com; search term of "iPhone™"; date range of June 1, 2010 through June 9, 2010. SightMax will then begin the search, bringing up chats that match the exact criteria entered.

New! Auto Detect Language Translation Engine - In order to further simplify and eliminate any language barriers, we have implemented a brand new translation engine that automatically detects 52 languages! Very simply, when the visitor begins typing in their native language, SightMax automatically detects the language and the visitor's chat segments are translated in real time into the Operator's default language. Operator may also gauge the auto detection by adjusting the confidence level within the Operator console.

Here is a listing of all 52 languages recognized: Afrikaans, Albanian, Arabic, Bulgarian, Catalan, Cherokee, Chinese, Chinese (Simplified and Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian Malay, Maltese, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Welsh and Yiddish.

Example: As the Operator types in English the chat segments are automatically translated on-the-fly to the website visitors' language. Note: If English is not the Operators primary language, the Operator can easily change the default language within their Operator Console. The translation feature will function in the same manner, allowing for fluid live chat discussion between Operators and Visitors from all parts of the world. We think that is pretty cool!

New! Chat Notes and Chat Keywords Tagging - This great new feature has actually three different functions: First, it allows Operators to write "wrap-up" notes/comments regarding their chats. Second, these “chat” notes can be keyword “tagged” for easy search later on via the Operator console (found under Historical Chat History). Third, Operators can write notes and tags regarding visitors even if they haven't chatted.

New! .NET 3.5 SP1 Framework- SightMax 7.1 now uses .NET 3.5 SP1 for both Server side and Operator.

--------------------------------------------------------
Previous Revision History in SightMax 7:

SightMax Version 7 - Always innovative and designed with your success in mind, this latest release combines behind the scenes innovative technologies which set the path to develop brand new features, functionalities and enhancements. Speaking to the technie in you... version 7 uses the latest technologies available such as .NET 3.5 SP1 Framework, Ajax, the highly optimized jQuery JavaScript Framework and JSON. To the marketing professional...this latest version has fantastic new chat design functionality and customization capabilities, a brand new reporting "OverSight" reporting dashboard, auto detection language translation, iPhone support with our iMaximo mobile application and more!

New! Redesigned and Improved Visitor Chat Window - Our new Visitor Chat Window has been redesigned to be even faster, easier to modify, and more customizable than ever! It was also developed in a way that makes it easier for third party integration, automation, data mining and data manipulation. We also thought of the little things... for instance, your website visitors are now able to highlight text inside the chat window and simply copy individual chat segments or words without selecting the entire chat transcript. It is also compatible and optimized for all popular browsers (including the newer versions).

New! SightMax SmartChat Button - Introducing our new "SmartChat" button! You may now setup your live chat graphic to allow your website visitors to type their question before starting the actual chat. This same SmartChat button graphic will dynamically change when the Operator is Online, Offline, Back in 5, or Out to lunch.

New! SightMax Embedded Chat Window - You can use our new chat window and embed it inline within your webpage. Your visitors will simply complete your survey and press the submit button. When answered by your operator the chat will continue within the same webpage. Setting up an embedded chat window allows you to bypass having a pop-up box and the entire chat will take place within the embedded chat window.

New! SightMax iPhone App (iMaximo) Server Framework - SightMax 7 has our iMaximo Framework built-in which allows your operators to use the iMaximo iPhone App with the SightMax Server without the need of any special plug-ins on the server side. With the iMaximo iPhone App, the Operator will be able to monitor the website traffic in real time, take chats directly on the iPhone, transfer chats to other Operators, co browse and much more. NOTE: The iMaximo iPhone App can be purchased directly from the AppStore (either on the PC/Mac, or the iPhone).

New! Auto Detect Language Translation engine - We have implemented a new translation engine that will automatically detect 52 languages (Afrikaans, Albanian, Arabic, Bulgarian, Catalan, Cherokee, Chinese, Chinese (Simplified and Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian Malay, Maltese, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Welsh, Yiddish). When the Visitor begins typing in their native language, the language is automatically detected and the Visitor's chat segments are translated in real time into the Operator's default language.

Example: As the Operator types in English the chat segments are automatically translated on-the-fly to the website visitors' language.

Note: If English is not the Operators primary language, the Operator can easily change the default language within their Operator Console. The translation feature will function in the same manner, allowing for fluid live chat discussion between Operators and Visitors from all parts of the world. We think that is pretty cool :-)

Dragos 8:51:24 AM SightMax Installable for 2 Operators is $399.
SightMax Installable pour 2 opérateurs est de $ 399.

Dragos 8:51:44 AM It is a onetime fee and you won't have any monthly fees.
Il est une fois des honoraires, et vous n'aurez aucun frais mensuels.

Visitor 8:52:10 AM C'est parfait. Merci beaucoup pour vos réponses.
It's perfect. Thank you very much for your answers.

Visitor 8:52:17 AM us recontacterai surement
Recontact us surely

New! QuickView HyperChat Engine - This new feature is a great tool for call centers and high volume websites. This is how it works...During a live chat session and based on the first few characters typed by the Operator, a listing of common responses used in previous chats will pop up and the Operator will select the appropriate response. This will speed up the Operator's response time and increase the Operator's ability to handle more concurrent chats. Consider this a real-time dynamic Canned Response Engine.

New! Operator Console Language Translation "Confidence Level" - Our new auto detect language translation has a customizable predefined "Confidence Level". This option when selected acts as a gauge of how confident Google™ is of the visitor's language during detection. This setting can be easily be adjusted in the Operator Console settings.

New! Manual Translation Language Override - This feature allows the Operator to disable the automatic translation. This is beneficial if the Operator determines the language detection is not accurate (as provided by Google™) during the chat and can manually select the correct language.

New! Improved Operator Console - The Operator Console version 7 has been improved to be much faster, better layout and more columns. We've also added more informational columns in the main Visitor panel.

New! User Selectable Visitor Grid Columns - Now you can setup your Operator Console to display visitor information that YOU wish to see.  Just select which columns of information you wish to view as new visitors hit your website. For instance, if you want to see Referring Visitor Details and Organization names for each visitor, simply add those columns to your grid by simply dragging and dropping... it's that easy!

New High Performance Tray Notifications - Our new tray notifications were developed to be lighter, faster and consume less system resources. You can even pin notifications to your desktop. Plus, we've added a few new ones! 

New! OverSight Interactive Reporting Engine - One of our favorite new features! Version 7 development allowed us to extend our reporting capabilities and create new state of the art reporting engine. Our new "OverSight" Reporting Engine allows operators to look at historical report data interactively. You can drag and drop column headings to sort data they way YOU want to see it. Need a visitor report sorted by Organization? Well...simply drag the column to the column header and you've got it. How about visitors by Organization, by State and by City... you've got the idea, that's "OverSight"! OverSight shows you pie charts, line graphs and bar charts as well as tabular data information.

New! Operator Accountability Auditing - New in SightMax 7 is the ability to audit operator actions in real-time! By simply selecting the reports option within the Operator Console, supervisors can generate an Operator Accountability Audit Report which shows you a pie chart with percentages of each operator and their time online, offline and any other status changes. This provides you with an at-a-glance view of all your Operators and their productivity.

New! Improved Canned Response Manager - In order to enable Operators to be more productive, we have made it easier for Operators to add, edit and remove their Operator Canned responses, or the Account wide canned responses. By just double clicking on the selected canned response Operators are able to respond twice as fast to visitors!

New! Improved Administrator Console - The Admin Console is multi-threaded to increase the connectivity to your SightMax Server. Also, in SightMax 7, you can limit the number of days allowed for the Report Generation per Site.

--------------------------------------------------------
Previous Revision History in SightMax v6:

Business Rules and Triggers – This great new feature enables you to setup and automate business rules according to your customers’ behavior. With over 20 different triggers and nine different action settings you can easily define multiple rules that "fire" on visitors and as they progress through your website. See the “summary” below for details. You will also find powerful scripting elements have been provided that can be placed into automated emails. See Operator Console Help Icon (?) within the Rules Area for complete details. Establish business rules and triggers for returning visitors to your website based upon behavior.

ChatAppExchange™ Open Development Architecture – Calling all Developers! The programmers at SmartMax have now opened SightMax Live Chat up to developers. ChatAppExchange™ allows you to write add-ons via an industry standard SOAP interface. Create and deploy mobile operator clients, web-based front ends to automatically create operators or accounts, scripts that can log operators in and out of SightMax…you have a vision? Now you can write it! The SightMax operator console is actually using the same SOAP Open Development Architecture that is available now to you. Develop away! Visit www.ChatAppExchange.com for more details.

New, Lighter Communication Protocol (SOAP rendered by Microsoft WCF) SOAP: Simple Object Access Protocol is a lightweight and simple XML-based protocol.

LINQ Enabled – .NET is Language-Integrated Query aka LINQ, which is an integral part of Visual Studio 2008 and Microsoft .NET Framework 3.5. It is object-to-database mapping technology through which you can query any type of collections, such as, Object or XML databases. LINQ also allows a single general purpose declarative query facility to be applied to all in-memory information, not just information from external sources.

.NET 3.5 - SightMax 6 now uses .NET 3.5 Framework for both the Server side and Operator side.

Clickable Page Details Links - All page links are now "clickable" under the Page Details tab. The extension of this feature enables you to click on all the page links that your visitor shows to have visited while on your website and is helpful to reach the specific pages of interest that the visitor viewed.

Previous Revision History SightMax v5-v3:
EyeQ - EyeQ is our new chat monitoring and thresholding technology designed for "at-a-glance' decision making. At a quick glance of either the Supervisor Chat Panel or the My Chats Panel, the operator or supervisor can instantly gauge the performance and responses of the chat system. We've devised a color scheme system which displays certain colors for newly arriving chats, active chats, chat transfers and ended chats. There are three levels of color monitoring for new chats and active chats. If you glance at the console and see a sea of red, you would instantly know that your chats haven't been answered in 20 seconds. Additionally, if the operator doesn't respond back to a visitor with the allotted threshold times, you will be flagged with different colors as well.

Supervisory Chat Panel - Based on feedback from a few of our select enterprise level call centers, we've redesigned the Chats Panel to handle and manage a much higher volume of chats in 5.1. New additions include (1) the ability to "drill" down from the Master Account which allows viewing all chats under the account (2) Site Level which shows all chats for given site, (3) Queue Level, shows all chats within a given queue, and finally, (4) Operator Level, whereby you click on the operator name and only see the chats for the given operator. Each chat displayed is routed and displayed with our new eyeQ technology.

Status Bar - We've added a new status bar to the bottom left of the operator console. The status bar displays the following:

Total Chat Requests: All unanswered, pending chats.
Total Active Chats: Total number of chats currently within the system.
My Chats: Total number of chats that you are currently in.
Total Visitors: Total number of visitors currently on sites within the account.
Filtered Visitors: If you set the operator console to view a selected site, filtered visitors will only show the number of visitors for the selected site.

Operator Status and Quick Access Filtering - We've added several new buttons to the Ribbon Bar to enable operators' greater control via filtering within the Operator Console. Filters include: Changing the Operator Status, Offline Operators and Visitor Panel to only list your current chats or all chats within the system.

New Visitor Chat Window - We've redesigned the visitor chat window to allow for much easier customization. Each element, chat.aspx, prechatsurvey.aspx and waitingforoperator.aspx has an accompanying CSS file.

Copy to Clipboard - Added "Copy to Clipboard" feature to the Visitor Chat Window.

AJAX Powered Visitor Chat Window - Our new AJAX powered chat window eliminates some behind the scenes updating and allowed us to enable new features such as SmartQueue and the Position in Line indicator. By utilizing AJAX technology, we will be able to add additional new features much more easily.

SmartQueue (Ability for the visitor to pick from a list of queues, with status of each queue) - Visitors can now select from a list of queues at the click of a single chat button. With SmartQueue, visitors can choose the desired queue either from a drop down list or radio buttons. Each queue shows the status (offline/online), plus each dynamically generated prechat survey for the given queue... all from a single chat window.

Additional SmartQueue Features:

Added query string to allow for multiple SmartQueue selection - As part of the SmartQueue feature, the administrator can selectively choose which queues show up in the selection dropdown/radio buttons from which the visitor can select.

Added the ability to customize the PreChat, PostChat, and Offline Banners in the CustomVis.xml

Position in Queue Notifications while waiting on chats - One of the advantages of our new AJAX Powered Chat Window is the ability to dynamically display the position that the visitor is "in queue". When a visitor invokes the chat, the waiting screen now shows their waiting position in line for that queue, i.e., "You are number 3 in queue".

iMaximo (optional) - An industry first! iMaximo is a full SightMax Mobile Operator Console for the Apple iPhone. Written for WEB 2.0, features include complete Visitor Monitoring with Geo-Location, Co-Browse and Chat. Also included in iMaximo are our industry first Coaching and Joining of live chats, plus chat transfers and historical chat lookups; iMaximo even includes our SmartChat language translation. Additionally, our Web 2.0 implementation allows iMaximo to run on Apple MAC's and Windows PC's using browsers with full DOM2 compatibility including Apple Safari 3.0+, Firefox and Opera 9.0+ browsers (see www.sightmax.com for more details)

Operator Generated Dynamic Text Invites - Operators can now send custom text invites to visitors on the site. From the operator console, simply right click on a visitor and select "Text Invite", whatever is typed into the dialog box by the operator is sent to the visitor and overlayed onto the customizable invite image. Now you can pop up messages such as "Hi Bob, welcome back. If you place your order today, we can give you 10% off, just click here".

Added label to identify which operator sent a text invite - When sending text invites, all operators see who was invited and which operator sent the invitation.

Added Operator ability to push session when not in chat - This feature adds the ability to push the visitor to pages within the site, even when they are not "engaged" in a live chat.

Added PostChat Surveys - Now you can create post chat surveys to gauge operator performance or any other type of visitor polling. Post chat surveys are configured just like our Pre-Chat surveys, with our WYSIWYG editor. Simply define your questions from list of field types and hit save! Post chat surveys are emailed to the queue administrator, as well as showing up in historical chat transcripts for retrieval at any time.

Added "Email Transcript" Option to PostChat Surveys - If the visitor doesn't select "Email Transcript" in the Pre-Chat Survey, they now have another option to have one emailed at the end of the chat via the PostChat Survey.

Added time stamps to Operator Console - We have added time stamps to the operator console as well as the database for historical retrieval and auditing. Time stamps are shown down to the second time intervals.

Host Name Field displays Friendly Chat Name - If a visitor has previously chatted and they return to the site, the operator will see their chat name rather than a cryptic host name, for instance, instead of showing amh-ded-rcautomation.dsl.airstreamcomm.net, the returning visitor would be displayed as "Bob Smith".

Corrected storage of Geolocation in the database - Location data was incorrectly stored in the database for the visitor.

Chats with double byte characters are now stored properly in the database - Previously, double byte chat transcripts were not stored correctly into the database.

Operator Chat Area Resizable - Operators can now resize the area in which they type by grabbing the resizable splitter bar.

Completely New Operator Console - The most advanced Live Chat Operator Console ever created. Designed with the latest tools, our new operator interface allows you to dock and undock each element, move each panel around or even turn them off completely. The SightMax Operator Console 4.0 was built around the new Microsoft Office 2007 Ribbon Bar, which provides the future in navigation. (4.0)

New Quick Access Canned Response Panel - We've redesigned the canned response section in 4.0. You can now have 26 keyboard shortcuts tied to your canned responses. They are defined as ctrl+shift+A through Z. We've also added a quick access panel which allows you to sort your canned responses, as well as, see all of them in our grid style presentation. We've also added quick access word completion, simply type the first few letters of the phrase you are looking for, if found, the system will allow for automatic completion of the phrase. (4.0)

New Visitor Grid Panel - We've completely redesigned the visitor panel. You can now do sorting/grouping and filtering to your own liking. Simply drag a column (or columns) header and drop on the sorting bar and SightMax will instantly sort the visitors based on your criteria. (4.0)

My Chats Node - The My Chats node is located off the "All Sites" tab. If you are an operator on a busy site, clicking the My Chats node will filter out all unwanted traffic and chats, allowing you to focus only on your current chat sessions. (4.0)

Optionally Force Chat or Invite Chat on a per Queue/Department Basis - We have enhanced the Auto-Invite option by allowing administrators to choose whether an invite or auto-invite is sent as an image or as a forced chat. Previously, a forced chat would pop open a chat window to the visitor whether they wanted to chat or not. You now have the option for this feature. (4.0)

Color Themes - Choose your desired color scheme from seven themes/skins. (4.0)

Preserving your Console Environment - You can now completely save all your operator settings, such as window position, colors, grid alignment and spacing. (4.0)

Enhanced "White Box" Option - The White Box option now includes co-branding in the operator console with your own logo. If you purchased our White Box option, your operators will now see your logo on the operator login screen, the account name in the title bar and your logo in the "About" box. If you don't own the white box option, contact our sales team and it can be added to your system. (4.0)

Conversion to .NET 2.0 - SightMax 3.0 was built using the latest .NET 2.0 technology, along with all plug-in assemblies to .NET 2.0 as well! (3.0)

SightMax now with Microsoft SQL Express 2005 - SightMax 3.0 was designed for and bundled with the new and improved Microsoft SQL Express 2005! (3.0)

Enhanced Localization of Visitor Chat Window and Text - You can now fully customize your Visitor Chat Window and text in your native language! This includes all text and system messages that are viewed by or emailed to your visitors, thus creating a better visitor experience. (3.0)

Improved! Unanswered Chat Timeout - Don't lose the sale! If a chat goes unanswered after a configured period of time set by you, the visitor will be directed to complete an Offline Message which will be emailed to a specified email address of your choice. (3.0)

Real-time Return Visitor History - At a glance Operators can now see how many times a visitor has come to your website. (3.0)

Custom Visitor Invite Images and Placement - Customize your Visitor Invite Image to be any size you wish. Like a small window? Medium or large...it's your choice! You can also customize where you would like the display position of your invite to show up on your pages. (3.0)

Auto Visitor Invite - This "pro-active" feature allows you to automate/configure a timed chat invite graphic to pop up on a specific page of your website after a designated time. This is great for inviting visitors to chat who linger on a particular page for a while. (3.0)

Auto Email Transcript to Queue after Chat Session - Automatically email all chat transcripts to a specific Queue Administrator. This allows for parsing into CRM solutions, ticketing systems etc. (3.0)

Enhanced! The SightMax Operator GUI now allows your operators to reorganize/customize all of the visitor information columns to best suit their needs by drag and drop. Each Operators customized GUI is saved to Login memory. (3.0)

Microsoft Virtual Earth Tab - This great little feature courtesy of Microsoft, allows you to have a true bird's eye view of your website visitors physical location. Just too cool and we had to add it! (3.0)

IP Filtering for Specific IP's - This filter stops all reoccurring and unwanted website traffic from specified IP's from being logged into the database or displayed in SightMax. Great for filtering out localized traffic from being reported. (3.0)

Designated Purging of Database - Purge old chats and session data automatically with this time based purge feature. This helps to keep resources free, speed search time and keep the size of your database down. (3.0)

Cross Queue/Domain Transfer - A great feature! This allows for your operators to transfer chat sessions from one queue to another or even from one website (domain) to another website at the click of a button! Optionally, customer history can go with the chat session transfer. (3.0)

Reporting Generation - With new and improved behind the scenes adjustments, generating of reports is even faster and utilizes even less overhead. (3.0)